Effective Date: June 5, 2025
At 420 Packaging, your satisfaction is our top priority. We stand behind the quality of our products and want to ensure you are completely happy with your purchase. Please review our return and refund policy below, which applies to both domestic and international orders.
Eligibility for Returns
We accept returns under the following conditions:
Items must be unused, unopened, and in original packaging
Return requests must be made within 14 days of delivery
Custom-printed or personalized products are non-refundable unless defective
Clearance or sale items are final sale and not eligible for return
How to Request a Return
To initiate a return, please email sales@420-packaging.com with the following information:
Your order number
The item(s) you wish to return
Reason for return
Photos (if applicable – especially for damaged or incorrect items)
Our support team will provide return authorization and shipping instructions. Unauthorized returns will not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery. We will replace the item or issue a refund at no extra cost to you. Proof of damage (e.g. photos) is required.
Non-Returnable Items
The following items are not eligible for return or refund:
Custom-branded or printed packaging
Opened or used items
Sale/clearance items
Items returned without authorization
Refunds
Approved refunds will be issued to the original payment method within 5–10 business days
Shipping fees are non-refundable, unless the return is due to our error
For international orders, we are not responsible for customs fees or delays during return transit
International Returns
International customers are responsible for return shipping fees, including any applicable customs charges. We recommend using a trackable courier and insuring your package. Please contact us before shipping your return internationally.
Questions? We're Here to Help
If you have any questions about this policy or need assistance with a return, reach out to us:
+86 15818657358
Your trust matters to us. We are committed to delivering quality packaging with professional support every step of the way.
