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420 Packaging
2025-06-05 22:41:33|

Return & Refund Policy

Effective Date: June 5, 2025

At 420 Packaging, your satisfaction is our top priority. We stand behind the quality of our products and want to ensure you are completely happy with your purchase. Please review our return and refund policy below, which applies to both domestic and international orders.

Eligibility for Returns

We accept returns under the following conditions:

Items must be unused, unopened, and in original packaging

Return requests must be made within 14 days of delivery

Custom-printed or personalized products are non-refundable unless defective

Clearance or sale items are final sale and not eligible for return

How to Request a Return

To initiate a return, please email sales@420-packaging.com with the following information:

  1. Your order number

  2. The item(s) you wish to return

  3. Reason for return

  4. Photos (if applicable – especially for damaged or incorrect items)

Our support team will provide return authorization and shipping instructions. Unauthorized returns will not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery. We will replace the item or issue a refund at no extra cost to you. Proof of damage (e.g. photos) is required.

Non-Returnable Items

The following items are not eligible for return or refund:

  1. Custom-branded or printed packaging

  2. Opened or used items

  3. Sale/clearance items

  4. Items returned without authorization

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days

Shipping fees are non-refundable, unless the return is due to our error

For international orders, we are not responsible for customs fees or delays during return transit

International Returns

International customers are responsible for return shipping fees, including any applicable customs charges. We recommend using a trackable courier and insuring your package. Please contact us before shipping your return internationally.

Questions? We're Here to Help

If you have any questions about this policy or need assistance with a return, reach out to us:

sales@420-packaging.com

+86 15818657358

www.420-packaging.com

Your trust matters to us. We are committed to delivering quality packaging with professional support every step of the way.

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Contact Address
  • No.42 Baoye Road, Zhangkengjing, Guanhu Street, Longhua District, Shenzhen, GD, China
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